Top floor of Dominion Road Surgery
123d Dominion Rd
Auckland, 1024
New Zealand

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Refund and cancellation policy

Cancellations and refund:

- We have a no refund policy on purchases if you simply change your mind. 

- In the case of pre-paid treatments, the full cost of treatment will be forfeited

- If you cancel within 24 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of $30. 

- Refunds will be provided where required under the New Zealand Consumer Guarantees Act

Reschedule :

-We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client.

- A fee of $15 is charged for late notice changes. This policy is to confirm your commitment to attending your scheduled appointment, as cancellations and no shows have a significant impact on us.